Clear terms for a carefully planned ride.

These Terms & Conditions govern your use of Dominion Black Services LLC ("Dominion") websites, booking experiences, and chauffeured transportation services. By using the site or confirming a reservation, you agree to these terms and to any trip-specific terms shown in your quote or written confirmation.

If you reserve for another passenger or for a business, you confirm that you are authorized to provide the trip information and agree to the applicable terms on their behalf. If trip-specific terms conflict with this page, the written terms for that reservation control.

Quotes are based on the information supplied, including service type, route, schedule, passenger and luggage counts, waiting, stops, airport details, and special requests. A quote or temporary checkout hold does not guarantee availability.

A reservation becomes confirmed when Dominion sends written confirmation and any payment, authorization, deposit, or approved corporate billing condition shown during booking has been completed. Some reservations are confirmed first and paid afterward: when checkout says payment will be arranged personally, the fare remains due and Dominion will collect it by card, invoice, or on the day of the trip as agreed with you. Changes to the itinerary may require a revised quote and a new availability check.

Please provide complete and accurate information, including:

• pickup and destination details, dates, times, and a reachable mobile number;
• the actual number of passengers, large bags, carry-ons, and unusual items;
• airline and flight information for airport service; and
• accessibility needs or other details that could affect safe vehicle fit.

The current Yukon configuration is presented as accommodating up to six passengers and six large bags, but the safe combination depends on the full party and luggage mix. Dominion may pause confirmation or decline an unsafe configuration. Smoking, vaping, unlawful activity, harassment, dangerous conduct, and intentional vehicle damage are prohibited.

The price and payment timing shown before confirmation apply to the submitted trip plan. Depending on the service, Dominion may require full payment, a card authorization, a deposit, approved corporate billing, or payment arranged directly after confirmation. Optional gratuity is separate unless the confirmation expressly says it is included.

Approved itinerary changes, added stops, additional waiting, parking, tolls, airport charges, cleaning, or repair costs may change the total when they apply and are permitted by the reservation terms or law. Payment card details are handled through tokenized, processor-hosted systems; Dominion does not store full card numbers.

Cancellation and change windows may differ by service type, lead time, event plan, or deposit arrangement. The policy displayed with your quote and written confirmation controls your reservation.

Review the full Cancellation Policy for how to cancel, how no-shows are handled, and when a refund may be available. Contact Dominion as soon as plans change; a request is effective when Dominion or the reservation system acknowledges it.

Travel times and arrival estimates can be affected by traffic, weather, road closures, airport operations, security restrictions, passenger delays, and other conditions outside Dominion's reasonable control. Dominion will communicate material changes when practical but cannot guarantee a particular travel time.

If Dominion cannot safely provide confirmed service because of a vehicle issue, driver emergency, or other operational disruption, Dominion may offer an approved alternative, a reschedule, or a refund of the affected unused service. Dominion will not substitute a materially different arrangement without communicating with the booking contact.

Check the vehicle before leaving. Dominion will make reasonable efforts to locate and return items reported as lost, but cannot guarantee recovery or accept responsibility for items left behind. Shipping or delivery costs may be charged with your approval.

The booking party may be responsible for reasonable, documented cleaning or repair costs caused by a passenger beyond ordinary use, to the extent allowed by law and the reservation terms. Dominion will provide information supporting any such charge.

By providing contact information for a reservation, you authorize Dominion to send transactional email and phone communications reasonably needed to quote, confirm, coordinate, update, and complete that trip. Transactional consent is not consent to unrelated marketing, and Dominion does not send marketing texts.

Text messages. Dominion sends trip texts only if you check the text-message box on the booking form; texting is not a condition of booking. Messages cover the reservation you booked: confirmation, a reminder before pickup, flight-status changes for airport transfers, chauffeur arrival, and cancellation notices, plus replies from the Dominion team. Frequency varies by trip and is typically two to six messages per reservation. Message and data rates may apply. Reply STOP to any message to stop receiving texts; reply HELP or contact (504) 473-0086 or ride@dominionblackservices.com for help. Wireless carriers are not liable for delayed or undelivered messages. If you opt out, Dominion will continue to send required trip information by email or phone.

Keep the trip contact current so time-sensitive updates reach the right person. Contact Dominion at (504) 473-0086 or ride@dominionblackservices.com to update communication preferences, recognizing that some operational messages are necessary while a reservation is active.

Use the site only for lawful personal or authorized business purposes. Do not interfere with site security, attempt unauthorized access, submit fraudulent information, automate abusive traffic, or copy Dominion branding and content in a way that infringes intellectual-property rights.

Site availability is not guaranteed without interruption. Third-party maps, payment components, and linked services may have their own terms. Nothing in these terms limits rights or remedies that cannot lawfully be limited.

These terms are governed by applicable United States and Louisiana law, without removing mandatory consumer protections that apply to you. Before starting a formal dispute, please contact Dominion so the issue can be reviewed directly.

Dominion may update these terms prospectively. The effective date above identifies the current version; changes do not rewrite a previously confirmed reservation unless both sides agree or the law requires it. Questions may be sent to ride@dominionblackservices.com.