Discretion, from booking to destination.

This Privacy Policy applies to Dominion's websites, booking and rider experiences, phone, text, and email communications, and chauffeured transportation services that link to it. It does not govern third-party websites or services that publish their own privacy notices.

Depending on how you interact with Dominion, information may include:

• name, email, phone number, company, and account details;
• pickup, destination, date, time, flight, passenger, luggage, and trip notes;
• accessibility or service preferences you choose to provide;
• quote, reservation, payment status, receipt, refund, and gratuity records;
• communications with Dominion, contact-form inquiries, and customer-support details;
• the assigned chauffeur's vehicle location while a trip is under way (see below); and
• basic device, browser, security, and server-log information generated when the service is used.

Dominion does not collect your device's location. During an active trip the chauffeur's vehicle position is recorded so Command can coordinate the pickup and so you can follow the car in your reservation; sharing with you ends when the trip ends, and vehicle location samples are deleted within about 24 hours.

Payment processors handle full card details. Dominion receives the payment references and status needed to manage the reservation, not the full card number.

Information comes from you, a person or organization booking for you, your use of Dominion's services, service providers that help complete the booking, and—when supplied for an airport trip—flight-status sources. If a corporate client or travel arranger books for you, Dominion may receive the trip and contact details they provide.

Dominion uses personal information to:

• prepare quotes, check availability, confirm and perform trips;
• process payments, refunds, receipts, and corporate billing;
• send confirmations, chauffeur updates, service alerts, and support replies;
• coordinate airport pickups, route planning, and service accommodations;
• secure accounts, prevent fraud or misuse, and maintain audit records;
• comply with legal obligations and resolve disputes; and
• improve service reliability and the booking experience.

Dominion shares only what is reasonably needed with the assigned chauffeur and authorized team members; payment, communications, mapping, hosting, security, and support providers; and the corporate client or booking contact responsible for the trip.

Today those providers are: Vercel (website and application hosting), Neon (database hosting), Resend (transactional email), Twilio (text messages), Mapbox (address search, maps, and routing), and AeroDataBox (flight status for airport trips). Each receives only the data its function requires — an address lookup goes to the mapping provider, a flight number to the flight-status provider — under contracts that limit use to that service.

Information may also be disclosed when required by law, to protect safety or legal rights, to investigate fraud, or as part of a business transaction subject to appropriate protections. Service providers may use information only for the contracted service and their legal obligations.

Dominion does not sell personal information and does not use it for cross-context behavioral advertising.

Records are kept only as long as reasonably needed for the purposes above, including active accounts, service history, tax and accounting obligations, fraud prevention, legal claims, and required audit records. Retention periods vary by record type and applicable law.

Dominion uses administrative, technical, and organizational safeguards appropriate to the information, including access controls, secure session cookies, tokenized payments, and restricted access to trip details. No online system can be guaranteed completely secure, so please do not send sensitive information that Dominion has not requested.

You may ask to access, correct, or delete personal information, request a portable copy, or object to certain uses. Rights depend on applicable law and may be limited by identity verification, legal retention duties, security needs, or another person's privacy.

Send a request to ride@dominionblackservices.com. Dominion may ask for information needed to verify the request and will not discriminate against you for exercising an applicable privacy right. You may also update reservation details by calling or texting (504) 473-0086.

Trip text messages are sent only with the consent you give on the booking form, and you can stop them at any time by replying STOP. Dominion does not send marketing texts. Carrier message and data rates may apply. The full text-message terms are in the Terms & Conditions.

The current website uses essential first-party cookies for your quote session, secure sign-in, and protected functionality — not advertising or analytics cookies. Read the Cookie Policy for the current inventory and browser controls.

Dominion's website and account services are not directed to children under 13. A parent, guardian, or authorized adult should make reservations involving minors and provide only the information needed for the trip.

This policy may be updated as services or legal requirements change. The effective date above identifies the current version. Privacy questions and requests may be sent to ride@dominionblackservices.com.