When plans move, start here.

Cancellation rules are configured by service type and may vary for one-way, hourly, airport, event, corporate, same-day, deposit, and custom regional reservations. Before confirmation, Dominion will present the applicable free-cancellation window, late-cancellation treatment, no-show treatment, and any non-refundable deposit or service term.

Standard schedule. Unless your quote or written confirmation states otherwise, instant online reservations follow this schedule, measured from the confirmed pickup time: cancel 24 hours or more before pickup at no charge; cancel between 2 and 24 hours before pickup and 50% of the fare is due; cancel less than 2 hours before pickup, or fail to appear, and the full fare is due. The system shows the exact amount before you confirm a cancellation.

The terms in your written confirmation control. If a confirmation does not clearly state an applicable cancellation term, contact Dominion before canceling so the reservation can be reviewed rather than assuming a fee.

Use the secure manage-trip option in your confirmation when available, or call or text (504) 473-0086. You may also email ride@dominionblackservices.com, but phone or text is recommended for same-day changes.

A change or cancellation takes effect when the system or Dominion acknowledges it. Include the reservation name, pickup date and time, and the requested change. Do not send payment-card details by text or email.

An unconfirmed quote may be declined without a cancellation fee. A temporary checkout hold expires if confirmation and the required payment condition are not completed in time. Expiration does not create a confirmed reservation, although an existing card authorization may take time for the processor or bank to release.

If a confirmed reservation is canceled after its free-cancellation window, the disclosed late-cancellation fee, deposit treatment, or non-refundable term may apply. A no-show fee may apply when the passenger does not meet the chauffeur within the confirmed waiting period and does not respond to reasonable contact attempts.

Dominion records arrival and contact attempts before marking a trip as a no-show. If you cannot locate the chauffeur, contact Dominion before leaving the pickup location so the situation can be resolved and is not mistaken for a no-show.

Provide accurate airline and flight information so Dominion can monitor material changes and coordinate the pickup plan. Flight tracking helps, but it does not replace communication and is not guaranteed to reflect every airline or airport update immediately.

A delayed flight is not automatically treated as a rider cancellation. If the flight is canceled, diverted, rebooked, or materially delayed, contact Dominion as soon as practical. Dominion will review the confirmed airport terms, current availability, and any vehicle time already committed before confirming a revised pickup or refund.

Event, wedding, hourly, multi-stop, and regional plans may reserve a larger block of time or require a deposit. Their written quote may include different change deadlines, minimum hours, or deposit treatment. Changes that alter timing, route, stops, or standby requirements require a new availability and price review.

If Dominion must cancel or materially change confirmed service because of a vehicle problem, chauffeur emergency, unsafe conditions, or another operational issue, Dominion will communicate promptly and offer an available reschedule, an approved alternative arrangement, or a refund for the affected unused service. Safety decisions are not overridden by schedule pressure.

Eligible refunds account for the amount paid, completed or committed service, the confirmed cancellation terms, and any disclosed fee or deposit treatment. Dominion may issue a full or partial refund. A refund receipt or status update will be provided when processed.

Refunds normally return to the original payment method. Bank and payment-processor posting times are outside Dominion's control. If the amount appears incorrect, contact ride@dominionblackservices.com with the reservation reference so the calculation can be reviewed.